FAQS
Payments
Will I be charged for customs, taxes, VATs, or other extra fees?
The website does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.
How to pay with a card:
1.Select your shipping address or create a new one;
2.Enter your card details and click “Submit”;
3.Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully.
Shipping
How do I track my order's progress?
Users are able to track orders by accessing "Orders" under the "Me" section. Then select "Track"
If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number.Just contact us by clicking "Contact seller" in your order account with submitting the ticket, we will reply to you within hours.